safeguarding in the collective

The Lonely Hearts Club is built to be a safe, respectful and inclusive space for women to connect, build friendships and experience girlhood in a way that feels real and supportive. The following guidelines are in place to help protect that space and the women within it.

our approach to safety

We take safeguarding seriously and are committed to creating an environment where all members feel comfortable, respected and protected. This is a women-only space, and we take steps to ensure that boundary is respected at all times, by joining our community you agree to the terms on joining us. All community spaces and gatherings are actively moderated, with clear expectations around behaviour, communication and respect.

community expectations

To help maintain a safe and supportive environment, we ask that all members:

  • treat others with kindness and respect

  • respect personal boundaries and differences

  • avoid harmful, inappropriate or disruptive behaviour

  • engage in a way that supports a positive and inclusive space

Any behaviour that goes against these expectations may result in removal from the community.

reporting concerns

We understand that things don’t always feel right, and it’s important that you have a way to speak up.

We provide a confidential reporting system where members can raise concerns about behaviour, interactions or anything that feels out of place.

Reports can be made anonymously, and all concerns are taken seriously and reviewed by our team. contact us here

breach of guidelines

Any behaviour that compromises the safety or wellbeing of others will be addressed. This includes:

  • warnings

  • removal from specific spaces or events

  • permanent removal from The Lonely Hearts Club

We reserve the right to take action where necessary to protect the community.

verification and safety measures

In situations where there are concerns around the safety, behaviour or authenticity of a member, we will take additional steps to verify accounts.

This may include requesting further information or identification where appropriate, in order to protect the integrity of the space.

events and gatherings

All Girlhood Gatherings are hosted in a moderated environment. We keep group sizes intentionally small to support connection and ensure a safe and comfortable experience for all attendees. Participants are expected to follow the same community expectations during live events as they would within our online spaces.

a final note

This space has been created with care, intention and a genuine desire to bring women together in a way that feels safe, supportive and genuine.

We ask that everyone who joins plays a part in protecting that. We operate a zero-tolerance approach to harassment, discrimination or predatory behaviour of any kind.

GDPR statement

We comply with UK GDPR regulations and are committed to protecting your personal data.

Your information is:

  • collected lawfully

  • used transparently

  • stored securely

You have full control over your data and can request access or deletion at any time. Please contact us to request this.

terms of service

1. Overview

The Lonely Hearts Club (“LHC”, “we”, “us”) provides access to online community spaces, events and subscription-based services.

By purchasing, subscribing or participating in any LHC offering, you agree to these terms.

2. Eligibility

LHC is a women-only space. By joining, you confirm that you meet this requirement.

We reserve the right to remove access where this is not respected.

3. Memberships (Girlhood Circle)

  • Membership is billed on a recurring monthly basis

  • You may cancel at any time

  • Access will continue until the end of your billing period

  • No partial refunds are issued for unused time

4. Events (Girlhood Gatherings)

  • Events are booked individually

  • Spaces are limited and allocated on a first-come basis

  • Event details (including group size and format) are provided in each listing

Refunds:

  • Refunds are not guaranteed and are offered at our discretion

  • No refunds for non-attendance

5. Conduct

All members are expected to behave respectfully.

We reserve the right to:

  • remove access

  • cancel memberships

  • refuse future participation

where behaviour is inappropriate, harmful or violates our safeguarding guidelines. No refunds will be issued in these cases.

6. Safeguarding & Safety

We reserve the right to:

  • investigate concerns

  • remove members

  • request verification where necessary

to protect the safety and integrity of the space.

7. Content & Community

All content shared within LHC spaces is for personal use only.

You may not:

  • copy

  • distribute

  • share outside the community

without our permission.

8. Changes to Services

We reserve the right to:

  • modify offerings

  • update pricing

  • change event formats

at any time.

9. Liability

Participation in LHC is voluntary.

We are not responsible for:

  • personal outcomes

  • relationships formed

  • individual experiences within the space

10. Contact

For any queries, please contact us here or email hello@thelonelyhearts.co.uk

privacy policy

1. What we collect

We may collect your name, email address, payment details and any additional information you choose to share with us.

2. How we use your data

We use your data to:

  • manage your membership or bookings

  • send promotional emails if subscribed to our newsletter (updates, Love Notes, events)

3. Email marketing

By signing up, you agree to receive emails from us. You can unsubscribe at any time.

4. Data storage

Your data is stored securely and only accessed where necessary. We do not sell your data.

5. Third parties

We may use trusted third-party services (e.g. payment providers, email platforms). These services have their own privacy policies.

6. Your rights (UK GDPR)

You have the right to:

  • access your data

  • request corrections

  • request deletion

To do so, contact: hello@thelonelyhearts.co.uk or get in touch

7. Contact

For privacy-related queries: hello@thelonelyhearts.co.uk